Refund Policy

Unused credit packs: 7-day refunds

You may request a full refund within 7 calendar days of purchase if the entire credit pack is unused. The credits from that purchase must still be available and must not have been used for completed generations or be committed to a task in progress. We verify eligibility against the purchase and credit records.

Send your request within the 7-day period; our response does not need to arrive within that period for your request to be timely. Purchased credits that you keep do not expire.

Duplicate charges, missing delivery, and errors

If you believe you were charged twice, paid without receiving credits, or encountered an incorrect charge, contact us with the order details. We will investigate and correct a verified billing error or arrange an appropriate refund for an unfulfilled purchase. These issues can be reported even after the 7-day unused-pack window.

Used credits and failed generations

Packs that have been partly or fully used are not eligible for the unused-pack refund above. A completed generation is not automatically refundable because of artistic preference or because it differs from a reference. This does not limit remedies for a defective or misdescribed service, billing errors, or rights provided by applicable law.

When the studio confirms a generation has failed, it returns that task's credits to your balance. A credit return is not a refund to your payment method. Pending tasks and temporary status-check errors are not confirmed failures. Contact support if a task stays unresolved.

How to request a refund

Email support@female-malfoy.com with the subject “Refund request”, your account email, order number, purchase date, and reason. You may also open a support ticket. There is no requirement to sign in to send an email request. Never send passwords, full card numbers, or card security codes.

We review requests manually and may ask for the information needed to verify the order. Approved refunds are submitted through Stripe to the original payment method. The associated refunded credits are withdrawn from the account and cannot also be spent. The time for funds to appear depends on the payment method and financial institution; we will provide a status update if requested.

Cancellation and consumer rights

Credit packs are one-time purchases with no subscription or automatic renewal. Leaving checkout before payment cancels the purchase attempt; leaving after authorizing payment does not reverse the charge. See Digital delivery and cancellation.

Nothing in this policy removes mandatory consumer rights or remedies that apply to your purchase. If those rights provide a different refund or withdrawal entitlement, they take precedence over this voluntary policy.